Frequently Asked Questions

Our online system is simple and easy to use, and will guide you through the process. Moreover, our Customer Support Team is happy to assist you further.

Typically, funds will clear into the recipient bank account the following business day. We aim to get the funds there as soon as possible. If you make your transfer on a weekend, you will need to wait until the following business day for the funds to transfer. You are, however, able to lock in your FX rate at the time you use our service.

Please visit https://kyc.vip-payments.com/#1 or https://kyc.vip-payments.com/business and follow the steps as instructed. Please note that you will be required to provide a photo of your ID document, a selfie photo, selfie video and Proof of Address document.

Of course. You can log in to your profile and see how the transaction is progressing.
Don’t panic. Our customer service team is available and will work with you to solve the issue. Sometimes people may accidentally provide Don’t panic. Our customer service team is available to assist you and resolve any issues. Sometimes there may be a slight delay. We track your funds at each step of the process allowing us to ensure the payment is delivered as quickly as possible.

Yes. You will be asked to provide identification documents. All information can be simply and securely uploaded to our portal where they are rapidly verified, allowing  you to transfer your funds. Additional information may be requested occasionally, when VIP Payments consider it necessary.

We understand that there may be legitimate circumstances when individuals can’t provide these documents. If you cannot provide a particular document, please contact us via [email protected] or the ‘get in touch’ contact form, explaining why you can’t provide a particular document, and we will contact you to discuss if there are any alternative options.
Your funds are transferred securely and immediately via the relevant national or international payment systems. In the event that there is an issue with your payment transaction. VIP will either return the funds directly to your account or it will hold the funds in a segregated account within a highly credit-worthy UK Bank, until such time that the funds can either be remitted to the beneficiary or returned to the sender.
N.B. VIP payments is not a member of the Financial Services Compensation Scheme (FSCS). For more information please visit: https://www.fca.org.uk/consumers/using-payment-service-providers
Yes, for afterhours assistance please email us at [email protected] and a representative of VIP will get back to you as soon as possible.

FAQ

All your questions answered in one place

FAQ

Questions you may have

We accept bank transfer payments into VIP PAYMENTS. Our online system is simple and easy to use and will guide you through the process.

Typically, funds will clear into the recipient bank account the following business day. We aim to get the funds there as soon as possible. If you make your transfer on a weekend, you will need to wait until the following business day for the funds to transfer. You are, however, able to lock in your FX rate at the time you use our service.

Please visit https://kyc.exchangefair.co.uk/ or  https://kyc.exchangefair.co.uk/business and follow the steps as instructed. Please note that you will be required to provide a photo of your ID document, a selfie photo, selfie video and Proof of Address document.

Of course. You can log in to your profile and see how the transaction is progressing.
Don’t panic. Our customer service team is available and will work with you to solve the issue. Sometimes people may accidentally provide incorrect details for the recipient which can cause a slight delay in getting the money there. We track your funds at each step of the process allowing us to help you if there is an issue.

The more information you can provide us on yourself, the better. For all transactions we will require proof of identity and address. All documents can be simply uploaded to our website and we can verify within a short time frame to allow you to transfer your funds.

Additional information may be requested when VIP PAYMENTS consider it necessary

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